Serving Hearts
and Minds

Providing a service that is competitive without compromising on excellence while delivering a home care service that satisfies both the client and staff.

About Us Get in Touch

Our passion is to assist you with normal tasks in your own home.

Live-In Care
& 1-2-1 Support

Home Help
& Personal Care

Companionship
& Medication Support

Welcome to Doves Care Agency

We are Compassionate to the needs of an at risk community and specialise in caring for the elderly and those with dementia, learning and physical disabilities.

As a small family care business we are able to dedicate more time to individuals & families. Both founders have over 3 decades of combined experience in Care, Management and Corporate Service.

Helping you to stay independent in familiar surroundings for as long as possible is our goal and aim. Our passion is to assist you with normal tasks in your own home.

About Us

Services

DCA carers specialise in caring for the elderly, those with dementia, learning and physical disabilities.

Personal Care

Elderly Care

Home Help

Physical Disability

Live-In Care

Learning Disability

Companionship

Complex Care

Customer Feedback

Dear Doves Care,

We can't thank you enough for your amazing help caring for M.S. We didn't expect her to go into care quite so quickly but we will forever be grateful you could be there for her & us. I would thoroughly recommend you to anyone wanting care.

Blessings to you and Doves.

— John & Jacky B

I am pleased to take this opportunity to commend Doves Care Agency - the flexibility, sensitivity and persistence shown in working with the man with complex needs and a very labile mood. Thanks also for being prepared to accompany our client by taxi across boroughs. While you are based in Watford it is possibly unlikely, but I hope we get the chance to work with you again. Regards.

— Dan

I do not know what we would have done as a family if Doves Care Agency had not come into our lives. Their level of care for my father is far beyond any other care agency. They are warm and compassionate, they really listen to what is required and are extremely thorough down to the smallest detail. They treat my father with the utmost respect and he is extremely fond of them. There is always humour and lightness around him and the man who previouly could not stand having carers asked for them to increase their days and come more often.

His life has been transformed , his dignity is intact. He says 'everything is taken care of - they are marvellous'. My father at 95 can use his limited energy to socialise , he is happier than before and less exhausted. As a family we are less worried and more relaxed . Communication is easy and we are informed quickly of any concerns. Knowing they are there for the future, should we need them more at any point, feels so reassuring. The company goes way beyond the call of duty. I cannot praise them highly enough.

— Ruth G.

Well done! I love the website and your vision of care. Wishing you every success. You really supported and inspired high standards in the team, and I miss you lots.

— Ex-Staffer

I am writing to say thank you to you and your team for all the support you provide to WN.

Your staff have been so supportive of him which makes my job so much easier as you also communicate with me therefore, letting us work collaboratively to ensure that the best support is provided to WN.

I decided to copy my line manager in on this email so she is aware of how great your care agency has been to WN.

— Social Worker

Timings are excellent and there has been no missed visits. Doves Care take their time and do not rush. I've been treated with kindness and respect and everyone is very well trained.

— IS

Couldn't do without the care workers and needs are being fully met. Used to have a few different care workers but it is more regular now. Everyone is very well trained and know what they're doing.

— PL

Needs are being met and all care workers are well trained. No missed visits and any changes are always accommodated.

— MW

Care workers are very efficient and always generally on time. Very professional, and never experienced a missed visit. Staff are well trained and needs are being met.

— WM

Doves Care are very helpful, friendly, professional and proactive. Needs are being fully met. No missed visits.

— PS

There are a few regular care workers who I've got to know. There has been no missed visits and I have no concerns with the standard of care received.

— VP

Staff will always look for extra to do if they finish early, and I feel they go above and beyond. I have no concerns with standard of care.

— PK

Doves Care is good as gold and the care staff are brilliant. I'm very happy with the standard of care received. No missed visits, or concerns with timings.

— TH

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Delivering exceptional, compassionate care to clients that centres on individual needs

Integrity

To be honest and portray strong moral values.

Excellence

To be outstanding in everything that we do.

Compassion

To be kind, caring and understanding of the client's individual circumstances.

Customer Focus

To build concrete relationships based on our core values.

Teamwork

To work as a team to achieve more and maintain and uphold the core values.

Some of our most
Frequently Asked Questions

What is business car insurance?

When you get a quote for car insurance, the insurer will ask what you’re going to be using your car for. It’s important to answer this question honestly as otherwise you may find your policy won’t pay out in the event of a claim.

The car insurer will normally give you three options:

social, domestic and pleasure (SDP)
social, domestic and pleasure, and commuting (SDP & C)
business use (SDP & C and business use)

If you drive to different locations as part of your job and for business reasons, you’ll need to have business car insurance. Business reasons might mean:

driving to business meetings
travel between your company’s different sites or offices
journeys to clients’ premises
giving colleagues lifts to anything work-related
driving to work-related conferences or events
carrying out errands relating to your job

This type of insurance gives you extra cover compared to a standard car insurance, and will ensure your vehicle is covered at all times.

This is NOT Commercial car insurance. Commercial car insurance is for vehicles where driving is a key part of the job role. For example, you might be an Uber driver, delivery driver or driving instructor.

What is the Disclosure and Barring Service (DBS) Scheme?

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions each year by processing and issuing DBS checks (previously known as CRB , or criminal record checks). The minimum age at which someone can be asked to apply for a criminal record check is 16 years old.

The proviso to request DBS checks is prescribed in legislation and we will only request a DBS check on an individual when we are legally allowed to do so. Due to the business participating in ' regulated activity ', we are entitled by law to ask an individual to reveal their full criminal history.

There are four types of DBS check, and each type results in a DBS certificate being issued to an individual. Employers can then ask to see the certificate to ensure that they are recruiting suitable people into their organisation. We require and request an Enhanced DBS check.

A Standard DBS check is suitable for certain roles, such as a security guard. The certificate will contain details of both spent and unspent convictions, cautions, reprimands and warnings that are held on the Police National Computer, which are not subject to filtering.
An individual cannot apply for a standard check by themselves.

An Enhanced DBS check is suitable for people working with children or adults in certain circumstances such as those in receipt of healthcare or personal care. The certificate will contain the same details as a standard certificate and may also contain non-conviction information supplied by relevant police forces, if it is deemed relevant and ought to be contained in the certificate.
An individual cannot apply for an Enhanced DBS check by themselves.

What is the DBS Update Service?

The DBS Update Service is an online subscription, for Standard and Enhanced DBS checks, that allows applicants to keep their DBS certificates up-to-date and allows employers to view an applicant’s certificate.

The Disclosure and Barring Service (DBS) Update Service allows:

applicants to keep their DBS certificates up to date
employers to check a DBS certificate

The service is for standard and enhanced DBS checks only.

You need to register for the DBS Update Service .

It costs £13 per year and you can pay by debit or credit card. There’s no charge if you’re a volunteer.

Care Information

Please see here some informational videos about Home Care, Supported Living and Augmentative and Alternative Communication (AAC).

Serving Hearts and Minds