Our Vision

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To deliver exceptional, compassionate care to clients that centres on individual needs.

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To create an environment that nurtures staff and enhances their learning and development.

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To be competitive, grow and become the preferred Care Provider and Employer nationwide.

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Our Mission

To build a customer focused care agency that provides care that is compassionate, has integrity and addresses the specific needs of our clients.

To provide a service that is competitive without compromising on excellence while delivering a home care service that satisfies both the client and staff.

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Our Core Values

Integrity

To be honest and portray strong moral values.

Excellence

To be outstanding in everything that we do.

Compassion

To be kind, caring and understanding of the client's individual circumstances.

Customer Focus

To build concrete relationships based on our core values.

Teamwork

To work as a team to achieve more and maintain and uphold the core values.

The Directors

Isabel profile

Isabel Grundy, Mrs BA, MSc., ACIM

Care Director & Registered Manager

Isabel has worked in the Health & Social Care Sector for over 22 years, supporting clients with various needs such as learning & physical disabilities, young people, elderly clients, some who suffer from dementia and patients in rehabilitation and neurosurgical units.

Isabel has experience in leading support teams in adhering to Care standards and meeting with various partners and commissioners to ensure that agreed contracts are adhered to and clients’ needs are continuously reviewed and met.

Isabel has a Postgraduate Diploma in Marketing and a Master’s Degree in Management as well as an NVQ in Health & Social Care, Assessors’, Learning Disability and End of Life qualifications.

Isabel is passionate about delivering quality care by supporting clients in getting their needs and goals met & facilitating staff development in the sector. Isabel really enjoys working with the DCA team to realise the company vision.

Ellie profile

Elishibar Evans (Ellie), Mrs BSc., MA

Operations & Managing Director

Ellie has worked in the commercial industry for nigh-on two decades and has ample experience in Operational and Quality Assurance Management.

Ellie's last employment was with BP, supporting the Wild Bean Cafe, a ’Food on the Go’ branded café.

Ellie was a Food Service Territory Manager supporting the operations of upto 55 WBCs in a region and her main responsibilities included coaching and developing teams in operational excellence, auditing, maximising sales and profits and ensuring adherence to procedures as well as health and safety compliance.

Ellie's passion for Operational excellence saw her rise through the ranks of BP and won her several awards, such as 'Retail Stars Winner' and a nomination for Field Services Specialist of the Year.

Ellie possesses a BSc Degree in Food Service Management and has a Master’s Degree in Gastronomy and Food Management.

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Find Us

Doves Care Agency Ltd

11/11a Three Gables, Corner Hall,

Hemel Hempstead

HP3 9HN

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